Frequently Asked Questions

Orders are processed within 1–3 business days. Delivery takes 5–12 business days depending on your location. Shipping within the Netherlands is typically faster (3–7 business days).

Yes! We offer free shipping on all orders worldwide. No minimum order required.

Yes, we ship to most countries worldwide. Delivery times vary by region. Customs fees may apply depending on your country's import regulations.

Yes. Once your order is shipped, you'll receive a tracking number via email so you can follow your package in real time.

You have 14 days after receiving your order to request a return. The product must be unused and in its original packaging.

Contact us at info.victoryonme@gmail.com within 14 days of delivery. We'll guide you through the process.

Return shipping costs are paid by the customer, except in cases where the product is defective or we sent the wrong item.

Once we receive and inspect the returned item, your refund will be processed within 5–10 business days via the original payment method.

We process orders quickly. If you need to modify or cancel, contact us as soon as possible at info.victoryonme@gmail.com. Once an order has shipped, it cannot be cancelled.

Contact us with a photo of the damage. We'll send a replacement or issue a full refund at no extra cost.

Not currently, but we're working on it! Stay tuned for updates.

We accept all major credit and debit cards, iDEAL (Netherlands), PayPal, and other methods available through our secure checkout.

Absolutely. All transactions are encrypted and processed through Shopify's secure payment system. We never store your payment details.

All prices are displayed in EUR (€) and include applicable taxes where relevant.